Items are shipped using DHL Parcel UK.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. If you wish to cancel your order, please contact us in writing via email and then return the item(s) unopened and in perfect resalable condition within 7 days of receipt of goods.
Charlton Scientific Ltd
2, The Walnuts
We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot accept liability for returned goods which have been lost in transit.
If you require a refund, we will refund the price paid by you for the goods on the receipt of the item(s) by us, provided you have returned the goods to us in their original condition and with original packaging to our Returns Address (see above) within 14 working days of delivery.
Refunds will only be made against the original credit/debit card used.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
Your statutory rights remain unaffected.